Returns and Refunds
General Returns Policy
You may return most new, unopened items sold and fulfilled by itsPokerNight.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.
Calculating Your Refund
The following conditions and exceptions apply.
Partial refunds:
- Any opened computer returned within 30 days of delivery: 85% of item's price.
- Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
- Any book that has obvious signs of use: 50% of item's price.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
Receiving a Refund
We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we'll issue a refund when you contact us.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
- 5 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.
How Refunds are Issued
| If you paid by ...
|
Your refund will go to ...
|
... after your return is processed
|
| Credit card
|
Credit card
|
3-5 business days
|
| Bank account
|
Bank account
|
Up to 10 business days
|
| itsPokerNight.com gift card*
|
Gift card balance
|
1-2 business days
|
| Credit card and gift card
|
Credit card first, then gift card balance
|
3-5 business days
|
| Promotional certificate
|
No refund issued
|
N/A
|
|
* If you used an Amazon.com gift card to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.
Product-Specific Return Policies
Some items (such as toys, jewelry, or electronics) may have special returns policies. Please visit our Product Specific Policies page for more information.
Non-Returnable Items
itsPokerNight.com does not accept returns of the following items:
- Any product missing the serial number or UPC
- Downloadable software products
- Gift cards
|
|
Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.
Using our Return Mailing Label
The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S. However, you can still use the online Returns Center for items shipped outside of the United States. In that case, you'll receive an address label where you'll initially need to pay for the postage.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
Gift Returns
The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned. Visit our Gift Returns & Refunds page for more about gift refunds.
You may return most new, unopened items sold and fulfilled by itsPokerNight.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.